Refund policy
Return & Refund Policy
1. General Policy
At PackKing, we are committed to providing high-quality packaging products and professional customer service.
Due to the customized nature of our products, return and refund policies may vary depending on whether the products are standard items or custom-made products.
2. Custom Products
For customized products, including:
- Custom Packaging Boxes
- Custom Printed Tape
- Custom Labels
- Custom Printed Packaging Materials
returns or exchanges are generally not accepted after production has started.
Before production, customers will receive order confirmation and artwork approval to ensure all specifications, designs, and quantities are correct.
3. Damaged or Defective Products
If your order arrives damaged or has quality issues, please contact us within 7 days after receiving the goods.
Please provide:
- Order number
- Product photos
- Damage details
- Packaging photos
After verification, we will provide an appropriate solution, including:
- Replacement of defective products
- Partial refund
- Full refund (when applicable)
4. Standard Products
For standard non-customized products, customers may request a return within 14 days after delivery.
Returned products must:
- Be unused
- Be in original packaging
- Remain in resalable condition
Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
5. Refund Processing
Once your refund request is approved:
- Refunds will be processed within 5-10 business days
- Refunds will be issued to the original payment method
Processing time may vary depending on your bank or payment provider.
6. Order Cancellation
Orders can only be canceled before production begins.
Once production has started, cancellation requests may not be accepted due to material preparation and manufacturing costs.
7. Contact Us
If you have any questions regarding returns or refunds, please contact us: